Accessibility statement

1. Our commitment

We are actively working to improve access in line with the principles of the WA Disability Access and Inclusion Plan (DAIP). Our clinic aims to:

• Eliminate physical and digital barriers to access
• Ensure respectful and equitable treatment for all patients
• Promote inclusive communication practices
• Continually evaluate and improve our accessibility efforts

2. Physical access

Signal Health provides home visits and telehealth services and also uses the O2 Active facilities for in-person appointments. The O2 Active facilities are located on the ground floor and are wheelchair accessible.

3. Communication and language access

We support inclusive communication and provide:

• Written materials in plain English
• Consultation summaries upon request
• Auslan interpreter services, via NABS or WA Interpreting Service, with prior notice
• Use of the National Relay Service (NRS) and TIS (Translating and Interpreting Service)

4. Website and digital accessibility

Our website is being developed in line with WCAG 2.1 Level AA standards.

We aim to support screen readers, provide high-contrast text, and ensure keyboard navigation is functional.

If you experience difficulty accessing any digital content, please contact us for assistance or to receive materials in an alternative format.

5. Inclusive service for all needs

• We recognise and accommodate patients who are neurodivergent or have sensory sensitivities.
• If you or your support person require a longer or quieter appointment time, please notify us when booking.
• Service animals are welcome in the clinic.

6. Feedback and complaints

We encourage feedback on how we can improve accessibility.

To share feedback or raise a concern, please contact:

If you require assistance submitting feedback, we are happy to help. You may also contact the Health and Disability Services Complaints Office (HaDSCO) at www.hadsco.wa.gov.au.