In this policy, “we”, “us” and “our” mean Longevity Practice Pty Ltd (trading as Longevity GP), which delivers the Signal Health service. We are committed to protecting the privacy and confidentiality of your personal health information. We manage your information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and our professional obligations under the Health Practitioner Regulation National Law (WA) and guidance from AHPRA and the Medical Board of Australia.
We collect personal and sensitive information necessary to provide you with high-quality medical care. This may include: your name, date of birth, address, contact details, Medicare number and health insurance details; medical history, medications, allergies, immunisations, family history, and lifestyle information; results of investigations (such as blood tests and imaging) and correspondence from other health providers; and notes from consultations, diagnoses, treatment plans, and referrals. We collect this information directly from you where possible, or from others (such as specialists or hospitals) with your consent.
Your information is used to: provide you with appropriate medical care; communicate with other healthcare providers involved in your treatment; organise referrals, prescriptions, investigations, and follow-up care; comply with Medicare and other statutory obligations; and improve our clinical services, with de-identified data only used for quality assurance, research, or teaching (with consent or where permitted by law).
We will only share your information with third parties where: it is directly related to your healthcare and you would reasonably expect us to do so; you have given consent; it is required or authorised by law (for example, notifiable diseases or mandatory reporting); it is necessary to prevent a serious threat to your life, health, or safety, or to public safety; or it is required by regulatory bodies such as AHPRA during professional conduct investigations. Your information will not be shared with overseas recipients unless explicitly requested and with your consent.
Your records are stored securely in digital and/or physical formats. We use password-protected clinical software and encrypted cloud services where appropriate. Only authorised staff have access to your information. All staff and contractors are bound by strict confidentiality agreements.
You have the right to request access to your personal health information and to correct any inaccuracies. Requests must be made in writing to the clinic. We aim to respond within 30 days and may charge a reasonable fee for administrative costs. In some cases, access may be denied under law (for example, where it poses a serious risk to health or safety).
Our website may collect basic analytics data (such as pages visited and browser type) but does not store personal health data unless submitted via a secure form. If you use our online booking or telehealth services, your data is protected in accordance with our digital providers’ security protocols and complies with Australian privacy laws.
If you have a privacy concern or wish to make a complaint, please contact the Longevity GP Privacy Officer at info@longevitygp.com.au or 0405 717 430. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) on 1300 363 992 or at www.oaic.gov.au; or, for healthcare-related matters, the Health and Disability Services Complaints Office (HaDSCO) WA on (08) 6551 7600 or at www.hadsco.wa.gov.au.
This policy may be updated periodically to reflect changes in legislation or clinic operations. The current version will always be available at our clinic and on this website.